Refund policy

Refund Policy

Our 60-Day Guarantee
Use your Glossmere shower head for 60 days. If you're not happy, email us at support@glossmere.com with a photo of your installed filter and we'll refund you in full. You don't need to send the product back. The guarantee is limited to one claim per household.

Pre-orders
You can cancel a pre-order for a full refund any time before it ships. Email support@glossmere.com with your order number.

Damaged or defective items
If your order arrives damaged or isn't working properly, email support@glossmere.com within 30 days of delivery with your order number and a photo. We'll replace it or refund you, whichever you prefer.

How refunds are issued
Refunds go back to your original payment method. After we approve a refund, it can take 5 to 10 business days to appear, depending on your bank or card issuer.

Shipping costs
Shipping is free to the US and Canada, so there is no shipping charge to refund.

Contact
Questions about a refund? Email support@glossmere.com.